🔒 Data & Privacy

doon55 Privacy Policy

This Privacy Policy explains what personal data doon55 collects from Pakistani players, how that data is used, who it may be shared with and what rights you have over your information. We keep things clear and straightforward — your data should never be a mystery to you.

Last updated: January 2026

Six Things You Should Know About Your Data on doon55

The full policy is below — but here are the six most important points about how doon55 handles your personal information.

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We Collect Only What's Needed

doon55 collects personal data for specific, defined purposes — account registration, identity verification, processing PKR deposits and withdrawals, and improving your platform experience. We don't collect data just to have it.

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We Don't Sell Your Data

Your personal information is never sold to third parties for marketing, advertising or any commercial purpose. It's that simple. Data shared with payment processors like JazzCash and Easypaisa is limited to what's necessary to complete your transaction.

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Your Data Is Secured

Industry-standard encryption and access controls protect your account data and transaction records. Only personnel who need access to specific data to perform their role can see it, and those permissions are reviewed regularly.

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You Can Access Your Data

You have the right to request a copy of the personal data doon55 holds about you. Submit a request through the support team and we'll provide it within a reasonable time. Your account dashboard also shows your key account and transaction information.

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Cookies Help Us Improve the Platform

doon55 uses cookies to keep your session active, remember your preferences and understand how members use different parts of the platform. Essential cookies are required for the site to work. Others can be managed from your browser settings.

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You Control Marketing Communications

doon55 may send you account updates and relevant platform offers. You can opt out of promotional messages at any time through your account communication settings. Transactional messages — such as deposit confirmations and withdrawal updates — cannot be disabled as they are essential to your account.


1 Who We Are

doon55 is an online gaming and sports betting platform operating at doon55.net, serving players in Pakistan. All services on the platform are denominated in PKR and designed specifically for the Pakistani market, including support for local payment methods such as JazzCash, Easypaisa and Raast.

This Privacy Policy applies to all registered members and visitors to the doon55 platform, regardless of whether they are browsing publicly accessible pages or logged into a personal account. By using the platform, you confirm that you understand how your data is handled as described in this document.

This policy should be read together with the Terms and Conditions and the Responsible Gaming policy, both of which form part of the full agreement between you and doon55.

2 Data We Collect

doon55 collects personal data through several channels: registration forms, account usage, transaction processing and platform interaction. Below is a breakdown of the main categories of data collected.

Account and Identity Data

  • Full name as provided at registration
  • Date of birth (used to verify the 18+ age requirement)
  • Mobile phone number and email address
  • Government-issued ID details when identity verification is requested
  • Username and encrypted account password

Transaction Data

  • Deposit amounts, dates and payment methods (e.g., JazzCash, Easypaisa, bank transfer)
  • Withdrawal requests, amounts and destination account references
  • Bonus claims and wagering history associated with promotions
  • PKR balance history and transaction reference numbers

Gaming and Betting Activity

  • Game sessions played across live casino, fish games and bingo
  • Sports bets placed including matches, markets, stakes and outcomes
  • Session duration and frequency data used to monitor responsible gaming indicators

Technical and Device Data

  • IP address and approximate geographic location at login
  • Device type, operating system and browser version
  • Pages visited, time spent and navigation patterns within the platform
  • Cookies and session data as described in Section 7
doon55 does not collect data about your financial accounts beyond what is necessary to process a specific deposit or withdrawal. We never store full card numbers or mobile wallet PINs.

3 How We Use Your Data

Personal data collected by doon55 is used for the following defined purposes:

Purpose Data Used Legal Basis
Account registration and management Name, DOB, phone, email, password Contract performance
Identity and age verification ID documents, DOB, name Legal obligation
Processing deposits and withdrawals Transaction data, payment method details Contract performance
Providing gaming and betting services Activity data, session data Contract performance
Responsible gaming monitoring Activity patterns, session frequency, deposit history Legitimate interest
Fraud prevention and security IP address, device data, transaction patterns Legitimate interest
Platform improvement and analytics Navigation data, device data, session duration Legitimate interest
Promotional communications Email, phone, activity history Consent (opt-out available)

doon55 does not use your data for purposes beyond those listed above without notifying you first. If the purpose for processing changes materially, we will update this policy and, where necessary, seek fresh consent before proceeding.

4 Who We Share Data With

doon55 does not sell personal data to third parties. Data may be shared with the following categories of recipient where necessary to deliver services to you:

  • Payment processors — JazzCash, Easypaisa, Raast, banking partners and card networks receive transaction data required to process your deposit or withdrawal. These processors have their own privacy obligations.
  • Game and software providers — third-party providers of live casino games, fish games and bingo software receive the minimum data necessary to authenticate your session and deliver the game to your device.
  • Identity verification services — when enhanced KYC (Know Your Customer) checks are required, verified identity documents may be processed through a third-party verification service.
  • Technical and hosting providers — infrastructure, cloud hosting and security monitoring services that support the operation of the platform may process technical data as part of those services.
  • Fraud prevention and compliance — where there are reasonable grounds to suspect fraudulent activity, money laundering or other illegal behaviour, data may be shared with relevant authorities or compliance bodies as required.

All third parties with whom data is shared are required to handle it appropriately and use it only for the specific purpose for which it was shared. doon55 does not share your data with advertisers or unrelated businesses.

Your data is only shared where it is necessary to provide the service you have requested — such as completing a JazzCash deposit — or where we have a legitimate legal obligation to do so.

5 Payment Data and PKR Transactions

All transactions on doon55 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, the payment processing is handled between doon55 and the relevant payment provider.

doon55 retains records of transaction amounts, dates, payment methods and reference numbers for account management, customer support and fraud prevention purposes. Full payment credentials such as mobile wallet PINs, full bank account numbers or full card details are not stored on doon55 systems — these are handled by the respective payment processor.

Transaction records are retained for the period described in Section 6. You can view your deposit and withdrawal history from within your account dashboard at any time.

If you notice a transaction in your doon55 account history that you don't recognise, contact support immediately through live chat. Do not share your account credentials with anyone.

6 How Long We Keep Your Data

doon55 retains personal data for as long as it is needed to fulfil the purposes for which it was collected, and for as long as may be required to meet any legal, regulatory or contractual obligations.

  • Active account data — held throughout the life of your active doon55 account and updated as your information changes.
  • Transaction records — retained for a minimum of five years from the date of the transaction to support financial record-keeping and fraud investigation obligations.
  • Identity verification documents — retained for the period required following account closure, in line with applicable obligations.
  • Communications and support history — support tickets and correspondence retained for up to three years after the last interaction, to allow consistent support and dispute resolution.
  • Closed accounts — core account and transaction data is retained for the legally required period after account closure. Gaming activity data beyond what is required for legal purposes may be anonymised or deleted after closure.

When data is no longer required and no legal obligation requires its retention, it is securely deleted or anonymised. You may request deletion of specific personal data by contacting the support team — deletion requests are subject to doon55's legal retention obligations.

7 Cookies

doon55 uses cookies — small data files stored in your browser — to make the platform work correctly and to understand how members use it. The main categories of cookies used are:

Essential Cookies

These are necessary for the platform to function. They keep your login session active, remember your language and display preferences, and ensure that pages load correctly. Disabling essential cookies will prevent you from using the platform properly.

Analytics Cookies

Analytics cookies help doon55 understand which sections of the platform are most used, how long typical sessions last and where members encounter difficulties. This data is aggregated and not linked to individual player identities. It informs platform improvements.

Preference Cookies

These cookies remember your settings — for example, your preferred game room or display configuration — so you don't have to reconfigure them on every visit. They improve the experience but are not essential to basic platform function.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect how the doon55 platform works for you, particularly for session-dependent functions like staying logged in.

doon55 does not use advertising cookies or tracking pixels that share data with advertising networks. Cookies are used only for platform operation, analytics and user experience improvement.

8 Your Rights Over Your Data

As a doon55 member, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team through live chat or email.

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Right of Access

Request a copy of the personal data doon55 holds about you. We'll provide it within a reasonable timeframe.

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Right to Rectification

Request correction of inaccurate personal data. You can update most account details directly from your profile settings.

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Right to Erasure

Request deletion of your personal data where it is no longer needed, subject to our legal retention obligations.

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Right to Object

Object to the processing of your data for specific purposes, including direct marketing and certain analytics processing.

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Right to Restrict Processing

Request that doon55 restricts how your data is processed while a query or complaint is being resolved.

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Right to Data Portability

Request your personal data in a structured, commonly used format so you can transfer it if needed.

doon55 aims to respond to all data rights requests within a reasonable period. Some requests may take longer where identity verification is required before data can be released. Where a request cannot be fulfilled in full — for example, because legal retention obligations apply — we will explain the reason clearly.

9 Minors

doon55 is strictly an 18+ platform. The platform does not knowingly collect personal data from anyone under the age of 18. During registration, all members confirm that they are 18 or older. Age verification may be requested at any time and accounts found to belong to underage individuals will be closed immediately.

If a parent or guardian believes their child has registered for a doon55 account, they should contact the support team immediately. doon55 will investigate and close any underage account promptly. Any personal data collected from a minor will be deleted once the account is identified and closed.

If you are under 18 years of age, you must not register for or use the doon55 platform. This is a firm policy with no exceptions.

10 Security

doon55 takes the security of your personal data seriously. The following measures are in place to protect your account information, transaction data and personal details:

  • Encrypted data transmission between your device and doon55 servers using industry-standard protocols.
  • Passwords are stored using one-way hashing — even doon55 personnel cannot see your actual password.
  • Access to member personal data is restricted to personnel with a defined need, and those permissions are reviewed regularly.
  • Automated monitoring systems detect unusual login patterns and may trigger additional verification steps to protect your account.
  • Regular security reviews and testing of platform infrastructure.

While doon55 takes reasonable and appropriate steps to secure your data, no online system is entirely free from risk. You can help protect your account by using a strong, unique password, not sharing your login credentials with anyone, and reporting suspicious activity through support immediately.

If you receive a message claiming to be from doon55 that asks for your full password, treat it as suspicious. doon55 will never ask for your full password by email, SMS or chat.

11 Changes to This Policy

doon55 reserves the right to update this Privacy Policy from time to time. When we make changes, the updated version will be published on this page with a revised date at the top of the document. Significant changes — for example, changes to the types of data collected or how it is used — will also be communicated to active members through in-platform notifications or email.

Continued use of the doon55 platform after an updated privacy policy is published constitutes acceptance of those changes. We recommend checking this page periodically, particularly before making significant deposits or withdrawals, to ensure you are familiar with the current version.

If you have concerns about any changes to this policy, contact the support team through live chat or email before continuing to use the platform.

12 Contact Us

For questions about this Privacy Policy, to exercise any of your data rights, or to raise a concern about how your personal data has been handled, contact the doon55 team through the following channels:

  • Live Chat — available from within your logged-in account. This is the fastest option for most queries including data access requests.
  • Email — write to [email protected] for detailed privacy queries. Include "Privacy Request" in your subject line to ensure it is routed to the right team.
  • FAQ — the FAQ page contains answers to common questions about account data, verifications and communications preferences.

doon55 aims to respond to privacy-related queries within a few business days. Complex requests — such as full data access requests — may take a little longer. We will acknowledge receipt of any formal request promptly and provide a realistic timeline.

For data deletion requests or concerns about how your data has been processed, email [email protected] with the subject line "Privacy Request". We'll confirm receipt within 24 hours.
18+ Only Platform doon55 is for adults aged 18 and above. Deposit limits, session reminders and self-exclusion tools are available at any time on the Responsible Gaming page.
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Your Data Is in Safe Hands on doon55

Ready to join a platform that's built around Pakistani players — PKR deposits, JazzCash and Easypaisa payments, cricket betting and VIP rewards, all with your privacy protected?

18+ only · Play within your means · Terms and Conditions · Responsible Gaming